Hanging Comfort | FAQs
What is Free Shipping (Pick up at LTL Terminal)?
Due to the nature and design of our hanging chairs, hanging beds, and porch swings these products are shipped Freight LTL on a palletized load. This can be an expensive process when shipping to residential areas. To accomplish this we use freight carriers to deliver these products. Our freight carriers go through various terminals on their route. If you would like to save money on shipping and opt out of Residential and Liftgate Delivery you can pick up your product at the closest terminal the shipping carrier can deliver to. (Cargo is generally palletized, heavy and large)
What is LTL Residential Delivery (No Liftgate)?
The LTL Freight carrier will deliver the product to your residential address. You are responsible for getting it off the truck. (Cargo is generally palletized, heavy and large. Recommended for business that have a forklift.)
What is LTL Residential and Liftgate Delivery?
The LTL Freight Carrier will deliver the product to your residential address and use a liftgate to remove the cargo from the truck lowering it to the ground for you. You can then unpackage your chair and dispose of packaging. (Recommended for the at-home consumer)
How does shipping work and cost?
Shipping is FREE unless stated otherwise
All our items are shipped out separately unless you buy two or more of the same thing.
If you buy a number items which are mixed between the FREE items and paid items the same above principles apply.
We utilize a variety of shipping methods to safely deliver our various products. Some products specifically require that we send them either common carrier or specialty carrier depending on the packaging or unique requirements of the product. Most orders ship out on wooden pallets for added protection against shipping damage, customer is responsible for disposal of the pallet.
How do I check the status of my order?
You can track your order status in real time by checking the shipping confirmation email sent within a week of your purchase. You can also contact us directly at email@example.com to check the status of your order.
After an order has been placed, it's immediately sent to one of our fulfillment centers where we will ship your items within 3-14 business days . Below are the expected delivery times.
Hammocks & Hammock Chairs: 3-5 days
Hanging Chairs, Beds, Porch Swings: 3-14 days: (Not including lead time)
Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below.
How long does delivery take?
Usually 3-14 business days from initial shipment. Due to high demand and COVID-19 please allow extended shipping times. Also some items are custom made and will have a lead time.
If your order hasn’t arrived in the estimated delivery times, please contact our support team at firstname.lastname@example.org
If your order hasn't arrived within 90 days of the date of original purchase, contact our support team for a full refund on your purchase.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
Do you deliver products internationally?
Hanging Comfort does not currently ship worldwide on a select number of products. However we are working hard to do so in the future. Please contact email@example.com for eligibility.
I've placed an order with multiple items recently, can I combine them into one package?
Since we have multiple fulfillment centers, we don't have all our products in one place, so when you order multiple items at a time, each item will be shipped separately. So you'll probably receive one item before the next. Don't panic if you don't receive all of your items at once… Rest assured, they will get to you.
I've put a wrong shipping address and/or picked a wrong size/variant! Can I change it?
If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. You have 24 hours after purchase to notify us of shipping changes. If your order has already entered the shipping process, we won't be able to stop it. If you would like to reroute the shipment and it is possible, you will be charged any fees associated with this change. Contact us anyway, as we still care, and we'll try to make it right for you.
How secure is my personal information?
Hanging Comfort adheres to highest industry standards to protect your personal information.
Your credit card information and personal details are encrypted during transmission using SSL (Secure Sockets Layer technology), which is widely used on the internet for processing payments.
Your credit card information is only used to complete the requested transaction and is not subsequently stored.